Refund policy

We want you to be completely satisfied with your purchase. Because our products are made to order, we only accept returns and exchanges for items that are defective, damaged, or incorrectly printed. 

  

Return Eligibility 

You may request a return or exchange within 30 days of delivery if your item arrives defective, damaged, or incorrectly printed. 

To be eligible for a return or exchange, you must: 

  • Contact us within 30 days of delivery. 

  • Provide your order number or proof of purchase. 

  • Include clear photos showing the issue with the product and, if applicable, the packaging. 

We reserve the right to refuse claims that do not meet these conditions. 

  

Non-Returnable Items 

Because all products are made to order, we do not accept returns or exchanges for: 

  • Change of mind 

  • Wrong size or color selected by the customer 

  • Buyer’s remorse 

  • Items ordered in error 

  • Products that are not defective, damaged, or incorrectly printed 

  

Damaged, Defective, or Incorrectly Printed Items 

If you receive a damaged, defective, or incorrectly printed item, please contact us within 30 days of delivery. 

  

Please include: 

  • Your order number 

  • A description of the issue 

  • Clear photos of the item and the problem 

  • Photos of the packaging, if relevant 

  

Once we review and approve your claim, we will arrange a replacement, exchange, or refund as appropriate. 

  

Return Process 

To initiate a return or exchange: 

  • Contact our customer support team with your order details and photos of the issue. 

  • Wait for our review and instructions. 

  • If approved, follow the instructions provided for replacement, exchange, or return, if applicable. 

  

Please do not send items back without first contacting us, as this may delay the processing of your claim. 

  

Return Shipping 

If your claim is approved because the item is defective, damaged, or incorrectly printed, we will provide instructions regarding return shipping, if a return is required. 

If the issue is not due to our error, return shipping costs are the responsibility of the customer.Original shipping charges are non-refundable unless required by applicable law or if the return is due to our mistake. 

Refunds 

Refunds are only issued for approved claims involving damaged, defective, or incorrectly printed products. 

Once we receive and review your claim, we will notify you of the approval or rejection of your refund request. 

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider. 

  

Exchanges 

Exchanges are only accepted for items that are defective, damaged, or incorrectly printed. 

If your exchange request is approved, we will replace the item with the same product whenever possible. If a replacement is not available, we may offer a refund instead. 

  

Order Cancellations 

Because our products are made to order, orders may only be cancelled before they have been processed or sent into production. 

Once an order has been processed or shipped, it cannot be cancelled and must follow the standard claim process if there is an issue with the item. 

  

Warranty Policy 

We do not offer any additional product warranty beyond replacing defective or damaged items. 

If your item arrives defective or damaged, please contact us within 30 days of delivery so we can review your claim and provide a replacement, exchange, or refund if approved. 

  

Contact Us 

If you have any questions regarding this Return & Refund Policy or need assistance with a claim, please email us at justbelieve100a@gmail.com or contact us at 90 Kawartha Avenue, Oshawa ON L1H 3Y9, Canada. 

We are committed to providing a smooth and fair return experience.